Terms and Conditions of Sale and Use
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TERMS AND CONDITIONS OF SALE – IHSAN UK
1. Introduction
Hereinafter referred to as "IHSAN UK",
And any natural or legal person making a purchase via the IHSAN UK website,
Hereinafter referred to as "the customer".
The customer declares that they are legally capable of entering into a contract and undertakes not to purchase products from the site for the purpose of resale, unless prior written agreement has been obtained from IHSAN UK.
Acceptance of these terms and conditions of sale implies the customer's full and complete adherence to the terms set out below. No special conditions may prevail over these general terms and conditions, unless formally accepted in writing by IHSAN UK.
2. Prices and Products
2.1 Displayed Prices
The prices of products sold on https://ihsan-uk.com/ are displayed in pounds and are shown exclusive of taxes unless otherwise stated.
Prices do not include shipping costs, which are added at checkout and displayed in the order summary before payment.
Prices may be changed at any time, without prior notice, depending on market fluctuations or internal decisions by IHSAN UK. However, products are invoiced at the rate in effect at the time the order is validated by the customer.
2.2 Product Characteristics
The products offered for sale on IHSAN UK are described as accurately as possible. However, images and descriptions on the site are not contractually binding and may contain errors or colour variations due to screen display settings.
The products sold comply with applicable standards in the United Kingdom and Europe. However, it is the customer's responsibility to verify the product's compliance with the legislation in force in their country of residence.
2.3 Product Availability
Products are offered subject to available stock. In the event that a product becomes unavailable after an order has been placed, IHSAN UK will inform the customer by email. The customer may then choose between a full refund or a store credit valid on the site.
3. Order and Payment
3.1 Order Process
To place an order on IHSAN UK, the customer must follow these steps: select the desired items and add them to the cart, review the order summary, enter their delivery and billing information, select a payment method, and validate and pay for the order.
After validation and payment, the customer will receive an order confirmation by email. This confirmation constitutes acceptance of the order and formation of the sales contract.
3.2 Account Creation
Creating a customer account is optional. However, it allows the customer to track the status of their order and benefit from promotional offers.
The customer undertakes to provide accurate information when creating their account and placing orders. IHSAN UK cannot be held liable for errors resulting from incorrect information provided by the customer.
3.3 Accepted Payment Methods
Payments are secure and can be made via: Visa, Mastercard, American Express, PayPal, and Apple Pay / Google Pay.
No payment by cash, cheque, or direct bank transfer is accepted.
3.4 Payment Security
Payments are secured by the Stripe and PayPal platforms, which use SSL encryption protocols in compliance with security standards. At no time does IHSAN UK have access to the customer's banking information.
3.5 Refunds
Refunds are made solely via the payment method used at the time of purchase and are processed within 14 days of receipt and validation of the return.
4. Delivery and Returns
4.1 Delivery Timeframes and Zones
IHSAN UK delivers its products to several countries via partner carriers. Delivery timeframes vary depending on the country and are indicated at the time of order.
The delivery timeframes stated are indicative and may be subject to change in the event of force majeure or carrier-related delays.
4.2 Delivery Costs
Delivery costs are displayed before the order is validated. They vary depending on the delivery method selected and the destination of the parcel.
4.3 Delivery Issues
In the event of loss, theft, or damage to the parcel, IHSAN UK cannot be held liable. If a parcel is marked as delivered by the carrier but not received by the customer, no refund can be issued.
4.4 Right of Withdrawal
In accordance with applicable legal provisions, the customer has a period of 14 days after receipt of the order to exercise their right of withdrawal.
Returns are accepted only if the products are new, unused, and in their original packaging. Return shipping costs are the responsibility of the customer.
5. Liability
IHSAN UK cannot be held liable in the event of: temporary malfunction of the site, delivery delay caused by a carrier, or fraudulent use of payment method by a third party.
6. Personal Data and Privacy
The personal data collected by IHSAN UK is used solely for order processing and service improvement.
The customer has a right of access, modification, and deletion of their data. For any request, they may contact ihsan.support@gmail.com.
7. Customer Service and Complaints
For any questions, the customer may contact IHSAN UK:
Email: ihsan.support@gmail.com Instagram: https://www.instagram.com/ihsan_uk
SMS MARKETING TERMS
By consenting to IHSAN UK's SMS marketing in the checkout and initialising a purchase or subscribing via our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us, even if your mobile number is registered on any do-not-call list. Message frequency varies. Consent is not a condition of purchase.
If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within our messages. You understand and agree that the primary method for opting out of our SMS programme is to reply with specific keywords (such as 'STOP,' 'END,' 'UNSUBSCRIBE,' 'CANCEL,' or 'QUIT'), or to use the unsubscribe link provided. We will also honour any other requests that clearly express your desire to opt out, including phrases like 'please opt me out.' We do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.
For any questions, please text HELP to the number you received the messages from. You can also contact us at https://ihsan-uk.com/pages/contact for more information.
We have the right to modify any telephone number or short code we use to operate the service at any time. You will be notified on such occasions. You agree that any messages you send to a telephone number or short code we have changed, including any STOP or HELP requests, may not be received, and we will not be liable for honouring requests made in such messages.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the service, any errors in such information, and/or any action you may or may not take in reliance on the information or service.
Your right to privacy is important to us. You can see our Privacy Policy to determine how we collect and use your personal information.
Arbitration and Class Action Waiver Agreement
Arbitration
By using or purchasing IHSAN UK products or services, you agree that any controversy, claim, action, or dispute between you and IHSAN UK arising out of or relating to: (a) these Terms, or the breach thereof; or (b) your access to or use of IHSAN UK's website or the services or the materials; or (c) any alleged violation of any applicable law, statute, or ordinance (each such controversy or claim, a "Claim"), shall be resolved exclusively through binding individual arbitration administered in accordance with applicable rules.
Arbitration is a form of dispute resolution in which parties agree to submit their disputes and potential disputes to a neutral third person (called an arbitrator) for a binding decision, instead of having such dispute(s) decided in a lawsuit, in court, by a judge or jury trial. The arbitrator is obligated to issue a reasoned award in writing, including all findings of fact and law upon which the award was made. The arbitrator shall not have the power to commit errors of law, and the arbitrator's award may be vacated or corrected through judicial review by a court of competent jurisdiction. Each party's legal fees, expert costs, and other costs and expenses incurred in connection with arbitration will be borne by the party incurring such costs and expenses.
Arbitration Procedures
Claims shall be heard by a single arbitrator. Arbitrations shall be held in the United Kingdom, but the parties may choose whether to appear in person, by phone, or through the submission of documents. The arbitration shall be governed by the applicable arbitration laws of England and Wales. All disputes with respect to whether the foregoing mutual arbitration provisions are unenforceable, unconscionable, applicable, valid, void, or voidable shall be determined exclusively by an arbitrator, and not by any court.
Exclusion from Arbitration
Notwithstanding the terms of this Arbitration Agreement, you may choose to pursue a Claim in court and not by arbitration if you opt out of these arbitration procedures within 30 days from the date that you first purchase any of IHSAN UK's products or services (the "Opt-Out Deadline"). You may opt out by mailing a written notification. Your written notification must include (1) your name, (2) your address, and (3) a clear statement that you do not wish to resolve disputes through arbitration. Your decision to opt out will have no adverse effect on your relationship with IHSAN UK. You are responsible for ensuring IHSAN UK's receipt of your opt-out notice, and you therefore may wish to send a notice by means that provide a written receipt. Any opt-out request received after the Opt-Out Deadline will not be valid and you must pursue your Claim in arbitration.
Class Action Waiver
You and IHSAN UK agree that you may bring or participate in Claims against IHSAN UK only in your respective individual capacity, and not as a plaintiff or class member in any purported class, consolidated, or representative proceeding. Unless both you and IHSAN UK agree otherwise in writing, the arbitrator may not consolidate or join the claims of other persons or parties who may be similarly situated and may not otherwise preside over any form of a representative or class proceeding. Notwithstanding any other clause contained in this Agreement, any Claim that all or part of this Class Action Waiver is unenforceable, unconscionable, void, or voidable may be determined only by a court of competent jurisdiction and not by an arbitrator.
