Privacy Policy
Here is the full translation with all replacements applied:
PRIVACY & COOKIES POLICY – IHSAN UK
Last updated: 22/02/2025
This privacy policy defines and informs you of how IHSAN UK uses and protects the information you provide to us when you use our website https://ihsan-uk.com/ (hereinafter referred to as the "Site").
Please note that this policy may be amended at any time to comply with legislative, regulatory, case law, or technological developments. Any update will be clearly indicated at the top of this policy.
By browsing the Site, you accept the terms of this policy. We recommend that you consult it regularly to stay informed of any changes.
1. PERSONAL DATA
1.1 Collection of Personal Data
When you use the Site, we may collect certain personal information about you, including when you:
Place an order, subscribe to our newsletter, contact our customer service, or complete an online form.
The information collected may include: name, surname, email address, delivery and billing address, telephone number, and payment information (via a secure payment provider).
1.2 Identity of the Data Controller
The personal data collected on the Site is processed by:
IHSAN UK ihsan.support@gmail.com
2. PURPOSES OF PROCESSING
The data collected is used to: process and deliver your orders, manage customer service (order tracking, returns, refunds), send you promotional offers and newsletters (if you have given your consent), analyse and improve the user experience on our Site, and ensure the security of the Site and combat fraud.
3. DATA RECIPIENTS
The personal information collected on IHSAN UK is strictly used by our company and is never resold to third parties.
However, certain data may be shared with service providers necessary for the execution of our services, including: site hosting provider, secure payment provider (e.g. Stripe, PayPal), and carriers for order delivery.
All our service providers are subject to applicable confidentiality standards and may not use your data for purposes other than those intended.
4. DATA RETENTION PERIOD
Personal data is retained only for the duration necessary for the purposes defined above: orders and invoicing for 5 years (legal obligation), marketing and newsletters until you unsubscribe, and cookies and browsing data for a maximum of 13 months.
5. DATA PROTECTION RIGHTS
In accordance with applicable legislation, you have the following rights regarding your personal data:
5.1 Right of Access and Rectification
You may access, modify, or update your information by contacting us at ihsan.support@gmail.com.
5.2 Right to Erasure
You may request the deletion of your personal data, subject to our legal retention obligations (invoicing, warranty, etc.).
5.3 Right to Object and Withdraw
You may at any time object to the use of your data for marketing purposes by contacting us or by clicking the unsubscribe link in our emails.
5.4 Right to Data Portability
Upon request, we can provide you with an export of your data in a structured format.
Exercising Your Rights
For any request regarding your rights, contact us at ihsan.support@gmail.com. We are committed to responding within 30 days.
6. TRANSFER OF DATA OUTSIDE THE EUROPEAN UNION
Your data may be transferred and stored in Hong Kong, where our company WORK GLOBAL LIMITED is located. These transfers are governed to ensure a level of protection that meets European requirements.
7. COMPLAINTS AND CONTACT
If you believe we are not respecting your rights regarding personal data, you may file a complaint with the relevant data protection authority.
For any questions, contact us: Email: ihsan.support@gmail.com
COOKIES POLICY
When browsing IHSAN UK, cookies may be placed on your device.
1. GENERAL INFORMATION ABOUT COOKIES
Cookies are text files stored on your computer, tablet, or mobile device in order to: facilitate your browsing by remembering your preferences, improve site performance and user experience, measure Site traffic (e.g. Google Analytics), and personalise content and advertisements.
Cookies do not allow us to identify you personally.
2. COOKIE SETTINGS
You can manage your cookie preferences by accessing your browser settings. You have the option to: accept all cookies, refuse non-essential cookies, or delete cookies already stored.
3. TYPES OF COOKIES USED
3.1 Strictly Necessary Cookies (exempt from consent)
These cookies ensure the proper functioning of the site and do not require consent: authentication cookies, session cookies, and security cookies.
3.2 Cookies Subject to Consent
These cookies require your authorisation and are used to: measure traffic (e.g. Google Analytics), display personalised advertisements, and facilitate sharing on social networks.
You can modify your preferences from the cookie banner displayed during your first visit.
4. THIRD-PARTY COOKIES
We use third-party services to measure our traffic and deliver tailored content. Here are some links to their cookie policies:
Google Analytics: https://policies.google.com/technologies/cookies Facebook: https://www.facebook.com/policies/cookies/ TikTok: https://www.tiktok.com/legal/page/global/cookie-policy/en
5. CONSEQUENCES OF REFUSING COOKIES
If you choose to disable certain cookies, some features of the Site may be limited, such as: remembering your shopping cart, displaying personalised recommendations, and logging into your account.
You can always modify your preferences by accessing your browser settings.
6. CONTACT FOR ANY QUESTIONS
For any questions regarding our privacy and cookies policy, contact us at ihsan.support@gmail.com.
Updated: 22/02/2025
This policy complies with legal requirements and ensures transparency regarding the use of data and cookies on IHSAN UK.
SMS MARKETING PRIVACY NOTICE
We value your privacy and the information you consent to share in relation to our SMS marketing service. We use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us.
Opt-in data and consent for text messaging will not be shared with any third parties except for messaging partners, for the purpose of enabling and operating our text messaging programme.
Our website uses cookies to keep track of items you put into your shopping cart, including when you have abandoned your checkout. This information is used to determine when to send cart reminder messages via SMS.
If you have already set up your Terms of Service and Privacy Policy, make sure they include all elements listed above.
These are the key elements necessary for creating and setting up your Terms of Service and Privacy Policy for SMS marketing in Shopify. Don't hesitate to go to our Knowledge Base for more useful articles, or contact us if you have any questions or feedback.
